Last updated: July 11, 2026
Our Return Promise
If a product doesn’t fit your kitchen the way you hoped, we’ll take it back—no hassle, no charge. This page explains every step of the process so you know exactly what to expect.
Eligibility Window
You have 30 calendar days from the delivery date to initiate a return. After that, unfortunately, we cannot accept returns.
Condition Requirements
To be eligible, the item must be unused, in its original packaging, and include all accessories, manuals, and tags. We inspect every return upon receipt. Items showing signs of use, wear, or damage not present upon delivery may be declined or subject to a partial deduction.
Defective or Incorrect Items
Quality matters. If your item arrives damaged, defective, or is not what you ordered, reach out to us at info@madeiincookware.cyou within 5 days of delivery. We’ll provide a prepaid return label immediately and arrange a replacement or full refund—your choice. We cover every penny of the return shipping.
Return Shipping Costs
All returns within the 30-day window are completely free. We provide a prepaid shipping label and never charge a restocking fee. Simply pack the item securely, attach the label, and drop it off at the carrier’s designated location.
How to Initiate a Return
Send an email to info@madeiincookware.cyou with your order number and a brief reason for the return. Our team responds within 1 business day with a Return Authorization (RMA) number and your prepaid label.
Return Address
All returns should be sent to:
Madeiin Cookware Returns
915 N 7th St
San Jose, CA 95112
United States
Refund Timeline
We process refunds within 1–2 business days after your returned package is received and inspected. An email confirmation will be sent. The time it takes for funds to appear depends on your payment method:
- Credit/Debit Cards: Typically 7–10 business days.
- PayPal: Refunds are instant on our side, but your PayPal account may take up to 5 additional days to reflect the transaction.
If you haven’t received your refund after the expected timeframe, please check your bank or card statement once more, then contact us. We’ll help track it down.